إرجاع & Refund Policy
إرجاع and Refund PolicyLast updated: [July 2, 2026]
We aim to provide high-quality products and reliable shopping experience. This إرجاع and Refund Policy clearly defines the rules for returns, exchanges, and refunds for all orders on our website.
1. Eligibility for إرجاعs
Customers may apply for returns or refunds under the following conditions within the valid return period:
- The product is defective, damaged, or broken upon arrival.
- Wrong item or incorrect size was delivered by our mistake.
- The product does not match the website description significantly.
الكل returned items must be unused, unwashed, unmodified, and in original packaging to be accepted.
2. Non-إرجاعable Situations
إرجاعs or refunds will not be accepted for the following cases:
- Customer personal dislike, wrong purchase, or unnecessary purchase without quality issues.
- Products damaged by improper use, human damage, or accidental damage after delivery.
- Products discarded, modified, or without original packaging.
- Clearance items, promotional special items, or customized products.
3. إرجاع Time Limit
Customers must submit a return request within 30 calendar days after receiving the package. Any overdue application will not be approved.
4. إرجاع الشحن Fee Rules
- If the return is caused by our error (defective product, wrong item), we will bear the return shipping cost.
- If the return is due to personal reasons, the customer shall be responsible for all return shipping fees.
5. Refund Processing Time
After we receive and inspect your returned item:
- Approved refunds will be processed within 3–7 business days.
- The refund will be returned to your original payment account.
- The actual arrival time depends on your payment platform and bank processing speed.
6. Partial Refund
We support partial refunds in special situations, such as partial defective items in one order.
7. Rejected Refund Situation
We reserve the right to reject refund requests if:
- The return application is fraudulent.
- The product condition does not meet return standards.
- The customer violates the shopping terms.
8. Policy Revision
We reserve the right to update this إرجاع and Refund Policy at any time.